Privacy Policy

1. Introduction

InnomoCare MENA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our platform as a client or expert
• Fill out a contact form
• Subscribe to our newsletter
• Participate in surveys or promotions
• Communicate with us via email, phone, or other channels

The personal information we collect may include:

• Name, email address, and phone number
• Professional credentials and work experience (for experts)
• Billing information and payment details
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device information including operating system
• Pages you view and how you interact with our content
• Referring website or source that led you to our platform
• Time spent on the site and date/time stamps

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Matching clients with appropriate healthcare experts
• Processing transactions and managing your account
• Verifying expert credentials and qualifications
• Improving and personalizing user experience
• Sending administrative information and service updates
• Marketing and promotional communications (with your consent)
• Analyzing usage patterns to enhance our platform
• Detecting, preventing, and addressing technical or security issues

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of data collection.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files that are stored on your device when you visit a website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Provide personalized content and recommendations
• Analyze the performance of our website

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

InnomoCare MENA
One Central, World Trade Center
Sheikh Zayed Road
Dubai, United Arab Emirates
Email: privacy@innomocaremena.com